Privacy policy.

Introduction

Cleartone Communications respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you:

Please read this policy alongside any other privacy notices we provide for specific services.

1. Who We Are

Controller: Cleartone Communications U.K. Limited - Registered Company No. 5950183 (“we”, “us”, “our”) is responsible for your personal data.

Data Protection Officer (DPO):

  • Name / Director: Andy Durkan

  • Email: Via Contact Form

  • Registered Address: 17 Cornfield Close, Bomere Heath, Shrewsbury, SY4 3PA

You can also contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Policy Updates: We review this policy regularly; please check our website for the latest version. Keep us informed if your personal data changes.

Third-Party Links: Our site may link to third-party websites. We are not responsible for their privacy practices.

2. Data We Collect

We may collect:

  • Identity Data: Name, title, date of birth

  • Contact Data: Address, phone, email

  • Financial Data: Payment details

  • Transaction Data: Orders, purchases

  • Technical Data: IP address, browser, device

  • Profile & Usage Data: Preferences, feedback, website interactions

  • Marketing & Communications Data: Subscription and marketing preferences

We may also use aggregated data for analytics, which does not identify you personally.

We do not collect sensitive information such as race, religion, health, sexual orientation, or criminal data.

If You Don’t Provide Data: We may not be able to perform a contract, provide services, or process orders.

3. How We Collect Data

  • Directly: Through forms, emails, calls, surveys, or orders

  • Automatically: Via cookies, website logs, and other tracking tools

  • Third Parties: Analytics providers, payment processors, delivery services, publicly available sources

4. How We Use Your Data

We use your data when legally allowed, typically for:

  • Contract Performance: Processing orders, delivering services, managing accounts

  • Legitimate Interests: Improving services, preventing fraud, marketing, analytics

  • Legal Obligations: Compliance with laws and regulations

Marketing:

  • We will only send promotional emails or messages if you have opted in

  • You may opt out at any time via contact or unsubscribe links

  • We do not share your personal data with third parties for marketing without consent

Cookies: You can manage cookies via your browser, though some site features may be affected.

Change of Purpose: We will only use your data for new purposes if compatible with the original purpose and will notify you accordingly.

5. Data Sharing

We may share your personal data with:

  • Service providers (IT, payment, delivery, professional advisers)

  • Regulators or authorities as required by law

  • Potential buyers or partners in business mergers or transfers

Third parties must comply with data protection laws and only process data according to our instructions.

6. International Transfers

We may transfer data outside the EEA, ensuring similar protection via:

  • Countries with European Commission adequacy

  • Standard contractual clauses approved by the EU

  • Privacy Shield or equivalent protections for US transfers

Contact us for more details on specific transfers.

7. Data Security

We implement appropriate measures to prevent unauthorized access, loss, or disclosure. Only staff or contractors who need your data to perform their job can access it, and they are bound by confidentiality.

8. Data Retention

We retain personal data only as long as necessary for business, legal, or regulatory purposes. Retention periods are determined by data type, sensitivity, and legal requirements.

9. Your Rights

You have rights under data protection laws, including the ability to:

  • Access, correct, or erase your data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

Requests are generally free and responded to within one month. We may ask for additional information to verify your identity.

10. Glossary

Legitimate Interest: Balancing our business needs against your rights.
Performance of Contract: Processing data to fulfill an agreement with you.
Legal Obligation: Processing data to comply with the law.

External Third Parties:

  • IT and system service providers

  • Professional advisers (lawyers, auditors, bankers)

  • Regulatory authorities (HMRC, ICO)